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No Thumbplay for the Holidays

December 26th, 2010 · 2 Comments · webfrost

I asked my wife to have Thumbplay for the Holidays, I’m not much of a music listener or collector anymore, but the idea of having all songs and new releases available appealed to me. I first tried the Thumbplay trial and was impressed, the Offline capability especially looked compelling as I know I don’t have great reception everywhere while commuting.

For due diligence, I tried Rhapsody, and the search and other functions were extremely slow (on the Android at least). I remember a few times going into the gym and I started walking on the treadmill while fiddling with Rhapsody to get my tunes started, it would hit the seven minute mark and still not be working so I would give up and just switch to FM on my HTC Evo and walk TV or listen or NPR – or at least in one case, switching back to my expired trial of Thumbplay to hear 30 second clips – which came in practically instantly (no delays with search and failed plays, etc.).

So, I know there’s other subscription music services for the Android I could have tried, but this was a no brainer, the Thumbplay simply worked, Rhapsody simply didn’t.

So I signed myself up, kissed my wife and thanked her for my Christmas present ($120 for the year, a not insignificant present!). I didn’t get much of a chance to play it the first few days, but on Dec. 23rd we started a 9 hour car trip and figured I could show off and bring up all my kid’s favorite songs, obscure Christmas tunes, etc. But NO GO!

Apparently Google or Thumbplay made some recent update which caused TP for the Android to fail – at least on the HTC EVO. My paid service was at this point just into four days and this was the first real time I was trying it. I called TP’s Customer Service and explained the situation, and rather than immediately confirm there is a known issue with the HTC EVO, she stopped me and we spent about 3 minutes getting all my information, confirming I have a paid subscription (at first she said she could only find my trial signup), etc. and then finally confirmed that Thumbplay for HTC EVO is broken. No ETA for the fix, and no way to issue my credit for the days the service is AWOL.

She suggested I wait for a week and if it still doesn’t work for HTC EVO, then cancel and ask for a credit to be issued. It’s pretty disappointing as TP used to work superbly on my HTC EVO, and now who know how long it will take to be fixed. Hopefully before we head back (another 9 hour drive) four days from now. I’m going to look for a blog or forum regarding TP’s service, will let you know how it goes!

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2 responses so far ↓

  • 1 Jack // Dec 26, 2010 at 2:57 pm

    There’s a good thread on the topic in Rhapsody support –

  • 2 Michael Biondo // Dec 27, 2010 at 1:08 am

    Hi, I came across your posting and wanted to provide you an update regarding the issue you have described affecting Thumbplay Music. HTC EVO users who received the 3.70.651.1 update pushed in the last 1-2 weeks by Sprint have experienced service interruptions for many media streaming applications. Sprint, Google and HTC are all aware of this issue and are working on a fix. What is Thumbplay doing? We are working closely with all the above mentioned players to find a quick resolution. We will be offering pro-rated refunds to all our affected customers and we are aggressively researching a viable workaround – if one exists. Now the good news: Thumbplay Music will work on WiFi. Your wife still gave you a killer gift (access to millions of songs). This will get fixed and you will get Thumbplay Music back! Please send me an email to michael@thumbplay.com so I can work directly with you. We appreciate your patience.

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