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UPDATE 1: Thumbplay on HTC EVO Broken by Sprint Update

December 27th, 2010 · No Comments · webfrost

Response from VP of Operations to the first post –

Hi, I came across your posting and wanted to provide you an update regarding the issue you have described affecting Thumbplay Music. HTC EVO users who received the 3.70.651.1 update pushed in the last 1-2 weeks by Sprint have experienced service interruptions for many media streaming applications. Sprint, Google and HTC are all aware of this issue and are working on a fix. What is Thumbplay doing? We are working closely with all the above mentioned players to find a quick resolution. We will be offering pro-rated refunds to all our affected customers and we are aggressively researching a viable workaround – if one exists. Now the good news: Thumbplay Music will work on WiFi. Your wife still gave you a killer gift (access to millions of songs). This will get fixed and you will get Thumbplay Music back! Please send me an email tomichael@thumbplay.com so I can work directly with you. We appreciate your patience.

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